Refund policy

At Tovo, we are committed to providing high-quality digital products and ensuring customer satisfaction. Below are our refund and return policies.

1. Digital Product Refund Policy

Since our products are digital and instantly accessible upon purchase, we generally do not offer refunds. However, we do provide a 30-day satisfaction guarantee under the following conditions:

• If you are unsatisfied with your purchase, you may request a refund within 30 days from the purchase date.

• Refunds are only granted if the product does not match the description or if there are technical issues preventing access.

• Refunds will not be issued for change-of-mind purchases or if the products have already been downloaded and used.

2. How to Request a Refund

To request a refund, contact us at tovo.pro@gmail.com with the following details:

• Your order number

• The reason for your refund request

• Any relevant screenshots or details about the issue

We will review your request and respond within 24-48 hours. If approved, your refund will be processed back to your original payment method within 3-7 business days.

3. Exceptions to the Refund Policy

• Refunds will not be issued for unauthorized resales or policy violations.

• If a chargeback or dispute is filed, we reserve the right to revoke access to all products and deny future purchases.

4. Product Replacements & Support

• If you experience any technical issues accessing your purchased digital products, we will assist you in resolving the issue before processing a refund.

• If a file is missing or corrupted, we will provide a free replacement.

5. Chargeback & Fraud Prevention

• Fraudulent chargebacks or disputes will result in immediate account suspension.

• If you encounter any issues, we encourage you to contact us first at tovo.pro@gmail.com before filing a dispute.

We appreciate your business and strive to ensure you have a great experience with Tovo

Important Disclaimer Regarding Refund Misuse

Our refund policy is designed to protect our customers and provide fair access to high-quality digital products. However, due to the nature of digital goods — which cannot be “returned” once accessed — we have a strict stance on refund misuse.

Once access to our digital content has been granted (including but not limited to downloadable files, private platforms, or exclusive links), we reserve the right to deny any refund request that lacks valid and verifiable grounds. This includes, but is not limited to:

• Requests submitted within an unreasonably short time after purchase (e.g., within 24–48 hours).

• Claims based solely on subjective dissatisfaction without any effort made to use, apply, or understand the product.

• Situations where the customer has accessed, downloaded, or consumed the digital content and still seeks a full refund.

• Any signs of manipulation or exploitation of our guarantee, including attempts to gain access to all materials and then request a refund.

We do not tolerate any form of abuse, coercion, or threats (explicit or implied) intended to force a refund. Any such behavior will be documented and reported, and access to current and future products may be permanently revoked.

This policy exists to protect our small business from exploitation and to ensure fairness to all of our honest and loyal customers. We invest significant time, resources, and value into our platform — and we appreciate your understanding and respect for these terms